Find the right help— without sending PHI.
Choose the support path that matches your question, then send only the account and workflow context needed to route it safely.
U.S.-based operations
Public channels stay PHI-free
Protected follow-up when needed
Onboarding
Prepare your team for the first checks.
Choose what you need help with.
Every path starts PHI-free. Select a topic to see the fastest route and the context that makes the first reply more useful.
Prepare your team for the first checks.
Get help with owner and admin setup, first checks, schedule import, result review, handoffs, reports, and safe support practices.
Email support with your organization, target start date, and the roles joining training.
Organization and work email
Roles attending and target start date
The first workflow you plan to run
Send enough context to route the issue.
The fastest support messages name the organization, page, workflow, expected outcome, and decision needed. Keep the description operational and PHI-free.
Organization name and work email
Page, workflow, or account area
Expected versus observed behavior
The non-PHI decision you need help with
Never include patient data.
Patient names, dates of birth, member IDs, or policy numbers
Screenshots, exports, or PDFs containing PHI
Raw eligibility responses or payer-response payloads
See ClearClaim Verify with your workflow in mind.
Use a focused demo for product fit, sample output, pricing, team workflow, and trust questions. Use support for an existing account or a specific non-PHI issue.
All ClearClaim operations are U.S.-based